Refund & Return Policy

At BAC Colombia, we are committed to providing high-quality products and exceptional customer service. Please review our refund and return policy before placing your order.

Returns

Due to the nature of sterile products, we are unable to accept returns once an order has left our control and has been delivered to the customer.

This policy helps ensure the integrity, quality, and safety of every product we supply.

For this reason, we cannot accept returns for:

• Change of mind
• Incorrect product ordered by the customer
• Products that have been opened
• Products returned after successful delivery

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the incorrect product, please contact us within 48 hours of delivery.

To help us resolve your claim quickly, please include:

• Your order number
• Clear photographs of the product
• Photographs of the shipping packaging
• A brief description of the issue

Our team will review your claim promptly.

If the claim is approved, BAC Colombia will, at its discretion:

• Replace the damaged or incorrect product, or
• Issue a full or partial refund.

Lost Shipments

If your shipment is lost in transit, please contact us as soon as possible. We will work directly with the shipping carrier to investigate the shipment and determine the appropriate resolution.

Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Order Cancellations

Orders may be cancelled only before they have been processed for shipment.

Once an order has been prepared or dispatched, it can no longer be cancelled.

Contact Us

If you have any questions regarding your order or this policy, please contact our customer support team.

We are committed to resolving any issues fairly, professionally, and as quickly as possible.