Shipping Policy
Last Updated: June 2026
BACColombia is committed to providing fast and reliable shipping throughout Colombia.
Order Processing
Orders are typically processed within 1 business day.
Orders placed on weekends or holidays will be processed on the next business day.
Once your order has been prepared and shipped, tracking information will be provided when available.
MedellÃn Delivery
Orders placed before 2:00 PM for delivery within MedellÃn are typically delivered the same business day.
Orders placed after 2:00 PM may be delivered the following business day depending on courier availability and delivery schedules.
Same-day delivery is available for most areas within the MedellÃn metropolitan area.
Nationwide Shipping
For destinations outside MedellÃn, most orders are delivered within 1-2 business days after shipment.
Delivery times may vary depending on:
- Destination city or municipality
- Courier service availability
- Weather conditions
- National holidays
- Transportation delays outside our control
Remote locations may require additional transit time.
Shipping Carriers
BACColombia works with established Colombian courier and logistics providers to ensure reliable nationwide fulfillment.
Carrier selection may vary based on destination, package size, and service availability.
Shipping Costs
Shipping costs are calculated during checkout based on the delivery destination and selected shipping method.
Promotional shipping offers may be available from time to time and will be displayed on the website when applicable.
Order Tracking
Tracking information will be provided when available by the selected courier.
Customers are responsible for monitoring shipment progress and ensuring someone is available to receive the package when required.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
BACColombia is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information.
Lost or Delayed Shipments
While we work closely with our shipping partners, delivery times are estimates and cannot be guaranteed.
If a shipment appears significantly delayed, please contact us and we will assist in investigating the shipment with the carrier.
Damaged Packages
If your package arrives visibly damaged, please document the condition immediately and contact us within 48 hours of delivery.
Photographs of the package and contents may be required to assist with carrier claims and order resolution.
Order Acceptance
BACColombia reserves the right to refuse, cancel, or limit orders at its discretion, including situations involving inventory errors, pricing errors, suspected fraud, or shipping restrictions.
Contact
For shipping questions or order assistance, please contact:
BACColombia
Website: https://baccolombia.co
Email: hola@baccolombia.co
Thank you for choosing BACColombia.
