{"id":53,"date":"2026-06-10T18:49:57","date_gmt":"2026-06-10T18:49:57","guid":{"rendered":"http:\/\/192.168.1.150\/user2\/wp_prototypes\/medical\/?page_id=53"},"modified":"2026-06-10T18:49:59","modified_gmt":"2026-06-10T18:49:59","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/baccolombia.co\/es\/refund_returns\/","title":{"rendered":"Pol\u00edtica de reembolsos y devoluciones"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Refund &amp; Returns Policy<\/h1>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u00daltima actualizaci\u00f3n:<\/strong> Junio 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At BACColombia, we strive to ensure every order arrives in excellent condition. If you are not satisfied with your purchase, please review our return policy below.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Returns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Unopened and unused products may be returned within <strong>15 days of the original purchase date<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Products must be unopened and unused.<\/li>\n\n\n\n<li>Products must be returned in their original packaging.<\/li>\n\n\n\n<li>Products must be in resalable condition.<\/li>\n\n\n\n<li>Proof of purchase must be provided.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Returns that do not meet these requirements may be refused.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Restocking Fee<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All approved returns are subject to a <strong>20% restocking fee<\/strong>, which will be deducted from the refund amount.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return Shipping<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for all return shipping costs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">BACColombia does not provide prepaid return labels and is not responsible for products lost or damaged during return transit.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Non-Returnable Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The following items are not eligible for return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Opened products<\/li>\n\n\n\n<li>Used products<\/li>\n\n\n\n<li>Products with damaged or missing packaging<\/li>\n\n\n\n<li>Products returned more than 15 days after purchase<\/li>\n\n\n\n<li>Clearance or special-order items<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged or Incorrect Orders<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If your order arrives damaged or you receive an incorrect item, please contact us within <strong>48 horas de entrega<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We may request photographs of the product, packaging, and shipping label in order to investigate the issue.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Refund Processing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once the returned product has been received and inspected, approved refunds will be processed to the original payment method.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please allow up to <strong>10 business days<\/strong> for refund processing after the return has been received.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Original shipping charges are non-refundable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contacto<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For return requests or questions regarding this policy, please contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>BACColombia<\/strong><br>Sitio web <a href=\"https:\/\/baccolombia.co\/es\/\">https:\/\/baccolombia.co<\/a><br>Correo electr\u00f3nico: hola@baccolombia.co<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By placing an order, you acknowledge and agree to this Refund &amp; Returns Policy.<\/p>","protected":false},"excerpt":{"rendered":"<p>Refund &amp; Returns Policy Last Updated: June 2026 At BACColombia, we strive to ensure every order arrives in excellent condition. If you are not satisfied with your purchase, please review our return policy below. Returns Unopened and unused products may be returned within 15 days of the original purchase date. To be eligible for a&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bst_post_transparent":"","_bst_post_title":"","_bst_post_layout":"","_bst_post_sidebar_id":"","_bst_post_content_style":"","_bst_post_vertical_padding":"","_bst_post_feature":"","_bst_post_feature_position":"","_bst_post_header":false,"_bst_post_footer":false,"_joinchat":[],"footnotes":""},"class_list":["post-53","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/baccolombia.co\/es\/wp-json\/wp\/v2\/pages\/53","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/baccolombia.co\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/baccolombia.co\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/baccolombia.co\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/baccolombia.co\/es\/wp-json\/wp\/v2\/comments?post=53"}],"version-history":[{"count":1,"href":"https:\/\/baccolombia.co\/es\/wp-json\/wp\/v2\/pages\/53\/revisions"}],"predecessor-version":[{"id":3462,"href":"https:\/\/baccolombia.co\/es\/wp-json\/wp\/v2\/pages\/53\/revisions\/3462"}],"wp:attachment":[{"href":"https:\/\/baccolombia.co\/es\/wp-json\/wp\/v2\/media?parent=53"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}